1 Courses 2 Projects 45 Hours


It is a cloud-based management tool that is growing in the space of IT Service Management and IT governance. This ServiceNow certification training course will make you learn from the basics to the advanced, covering topics like ServiceNow, its Architecture, Concepts, Fundamentals, Applications & Modules; ServiceNow Developer Concepts; Scripting, Reporting, Testing & Debugging, SSO&LDAP Integration,Service portal and more.

Become an expert in implementing and maintaining ServiceNow platform applications with SLearn serviceNow certification training.

Get the industry-oriented ServiceNow online course from the professional experts.

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Key Features

  • 24 x 7 Lifetime Support
  • Flexible Schedule
  • Certification
  • Instructor Led Training


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  • What is Service Now?

  • Why and who can User Service Now

  • Concept of Cloud Computing in Service Now

  • Introduction to ITIL Foundation

  • Navigation and Users

  • Helpful Portals, Releases

  • Creating Gauges

  • Define CSS Properties, UI Properties

  • Change Visibility of Homepage and Banner

  • Creating Application , module

  • Creating Table

  • Personalizing form and table layout 

  • Creating Section

  • View

  • Dictionary Overrides

  • Reference Qualifiers

  • Related Lists

  • Creating groups

  • Users and Departments

  • Concept of delegation

  • Customizing user profile

  • Roles & group membership

  • Fetch detail of logged in user

  • Creating an Update Set

  • Merge update set

  • Retrieve Update set in another instance

  • Client Scripts

  • Business Rules

  • UI Actions

  • UI Policies

  • Data Policies

  • Script Includes

  • Data Lookup rules

  • UI pages

  • UI Macros

  • Dictionary

  • Coding best practices

  • Debugging

  • Personalize users

  • Debugging business rule

  • Debugging ACL

  • Background Scripts

  • Debug -client scripts

  • Workflow editor and workflow scripts

  • Workflow activities and workflow context

  • Workflow stages, Transitions

  • User of Service catalog, Back and end execution 

  • Creating catalog item, record producer, order guide

  • Create RITM and catalog task

  • Attaching workflow to catalog items

  • Data Sources

  • XML Report

  • Transform Maps

  • Schedule data import

  • Import sets

  • Transform Scripts

  • Data Load automation

  • Defining a template

  • Define notification 

  • Email Logs

  • Introduction to SMTP and POP mail Servers

  • Trigger email and even

  • SLA Definitions

  • SLA Properties

  • Attach SLA to tasks

  • Create Schedule and child Schedule

  • Introduction to Scheduled jobs

  • Schedule job Log

  • Scheduled reports

  • Create Read, Write and create ACL on table and field Level.

  • Debug ACLS

  • Write ACL Scripts

  • Concept of Privileged system admin

  • Introduction to web services

  • SOAP Messages

  • Rest Messages

  • Demo using Soap/Rest protocol

  • SSO integration

  • LDAP integration

  • Overview of flow designer

  • Demo

  • Pages

  • Widgets controller

  • Demo

  • Release notes

  • Upgrade approach

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ServiceNow Certification

SLearn certification is awarded, after successful completion of the project work which shows that trainee have learned, achieved skills and experiences from the project. All the acknowledged trainees are therefore eligible for challenging projects and better job opportunities in MNC's like TCS, IBM, Cisco, Cognizant, Wipro, Dell etc.

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