What is Service Now?

Why and who can User Service Now

Concept of Cloud Computing in Service Now

Introduction to ITIL Foundation

Navigation and Users

Helpful Portals, Releases

Creating Gauges

Define CSS Properties, UI Properties

Change Visibility of Homepage and Banner

Creating Application , module

Creating Table

Personalizing form and table layout 

Creating Section

View

Dictionary Overrides

Reference Qualifiers

Related Lists

Creating groups

Users and Departments

Concept of delegation

Customizing user profile

Roles & group membership

Fetch detail of logged in user

Creating an Update Set

Merge update set

Retrieve Update set in another instance

Client Scripts

Business Rules

UI Actions

UI Policies

Data Policies

Script Includes

Data Lookup rules

UI pages

UI Macros

Dictionary

Coding best practices

Debugging

Personalize users

Debugging business rule

Debugging ACL

Background Scripts

Debug -client scripts

Workflow editor and workflow scripts

Workflow activities and workflow context

Workflow stages, Transitions

User of Service catalog, Back and end execution 

Creating catalog item, record producer, order guide

Create RITM and catalog task

Attaching workflow to catalog items

Data Sources

XML Report

Transform Maps

Schedule data import

Import sets

Transform Scripts

Data Load automation

Defining a template

Define notification 

Email Logs

Introduction to SMTP and POP mail Servers

Trigger email and even

SLA Definitions

SLA Properties

Attach SLA to tasks

Create Schedule and child Schedule

Introduction to Scheduled jobs

Schedule job Log

Scheduled reports

Create Read, Write and create ACL on table and field Level.

Debug ACLS

Write ACL Scripts

Concept of Privileged system admin

Introduction to web services

SOAP Messages

Rest Messages

Demo using Soap/Rest protocol

SSO integration

LDAP integration

Overview of flow designer

Demo

Pages

Widgets controller

Demo

Release notes

Upgrade approach